i got this pop up and i did what it said in the troubleshooting guide but i din’t find this “C:\Program Files (x86)\Common Files\Adobe and delete AdobeGCClient folder.” and this dosen’t work "➜ Uninstall AGS (Automated Method) - Adobe Genuine Service

Open PowerShell as Admin and enter:

[System.Diagnostics.Process]::Start(“C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeCleanUpUtility.exe”)"

but i did this in firewall "➜ Block AGS via Firewall

Create Outbound rules on Adobe Genuine Service

Path of AGS:

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\AdobeGenuineClient\AGSService.exe

C:\Program Files\Adobe\Acrobat DC\Acrobat\GC\AGSService.exe"

but i found this but the name is “Adobe Genuine Validator” is it the same ??

how to resolve ?

  • Mean_Plantain_7909@lemmy.dbzer0.comMEnglish
    3·
    13 days ago

    Short answer: No, they are not the same.

    Adobe Genuine Validator is not Adobe Genuine Service (AGS). AGS is the component that triggers the Adobe Genuine Service Alert popup and is normally installed in the AdobeGCClient or AdobeGenuineClient folders, using AGSService.exe. If those folders or files are missing, then AGS is not installed, which is why the uninstall command and manual removal steps do not work.

    Adobe Genuine Validator exists in a completely different folder and is part of Creative Cloud’s internal validation process. It does not generate the AGS popup and does not need to be removed, blocked, or modified to resolve this issue.

    In newer late CC2025 updates and CC2026 builds, Adobe often no longer installs the classic AGS service at all. When similar alert popups still appear in these versions, firewall blocking is the correct approach. If Adobe Genuine Validator needed to be addressed, it would already be mentioned in the guide.

    Since the AdobeGCClient folder and cleanup utility are missing, there is nothing else to remove on your system; a restart after applying firewall rules is usually sufficient, and even if Adobe reinstalls AGS in a future app or CC app update, it will already be blocked and should not trigger the popup again.

    Also make sure the blocking is done in the firewall that is actually active on your system, as Windows Defender Firewall rules will have no effect if you are using a third-party firewall instead.